Cross-border Collagen Firming And Hydrating Facial Mask

Shipping Process

1. Order Processing:

   Once you place an order, our team begins processing it within 1-2 business days.You will receive a confirmation email with your order details and tracking information once your order is shipped.

2. Shipping Times:

   Standard Shipping: Estimated delivery time is 7-15 business days, depending on your location.Expedited Shipping: Estimated delivery time is 4-7 business days. (Note: Additional charges may apply for expedited shipping.)

3. Shipping Destinations:

   We offer worldwide shipping. However, please note that shipping times may vary based on your location and the availability of carriers.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can use this tracking number on our website or through the carrier's website to monitor the status of your delivery.

Shipping Costs

• Standard Shipping: Free on all orders.
• Expedited Shipping: Charges vary based on the destination and weight of the package. The exact cost will be calculated at checkout.

Customs and Import Duties

• Depending on your location, your order may be subject to customs fees, import duties, or taxes. These fees are the responsibility of the customer.
• Zelwar is not responsible for any delays caused by customs processes.

Delivery Issues

• If you experience any issues with the delivery of your order, such as delays or lost packages, please contact our customer support team at [email protected] immediately.
• We will work with the carrier to resolve the issue and ensure your order reaches you as quickly as possible.

Returns and Exchanges

• If you are not satisfied with your purchase, please visit our Returns and Exchanges page for more information on how to return your item.